Refund policy
30-Day Money Back Guarantee
At AUFWEDE, your satisfaction is our top priority.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return if you are not completely satisfied with your purchase.
To be eligible for a return, your item must be in its original condition, including all accessories and packaging. Normal use for product inspection is allowed.
How to Start a Return
To request a return, please contact our customer support team at:
Please include your order number and a brief description of the reason for your return.
Once your return request is approved, we will provide you with the return instructions.
Items sent back without first contacting us will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.
We will review the issue and work with you to make it right.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and display the refund.
Exchanges
If you need to exchange an item, please contact us first.
Our team will provide guidance based on your specific situation and help you find the best solution.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Items damaged due to misuse or improper handling
If you have any questions about whether your item qualifies for a return, please contact our support team.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@aufwede.com